30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returned bikes with obvious signs of being ridden but in otherwise undamaged condition may also be accepted within 30 days of the original delivery date for exchange or store credit minus a minimum 5% restocking fee. *

Bikes returned with damage beyond normal wear and tear (examples of “normal” wear and tear include minor scratches, swirl marks, dirt on the tires, etc.) are not eligible for return. The rider is responsible for all return shipping costs for any bike returned.

Damaged bikes are ineligible for return or exchange under our 30-day risk-free bike return policy.

However, Bikes damaged due to poor return packaging are also ineligible for return or exchange. All bikes must be received in their original packaging under our 30-day return policy.

*Minimum 5% restocking fee on all used bikes. Bikes with excessive wear may be assessed more than a 5% restocking fee or may be rejected for return under this policy.

All accessories may be returned within 30 days of the original purchase date for a full refund to the original payment method. Proof of purchase is required. All accessories must be returned in like-new condition in original packaging with any associated decals, stickers and tags still intact.  

To start a return, you can contact us at info@kabonbike.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancel order

Once the goods are shipped, we will upload the tracking number. And we do not accept cancellation of orders after the goods have been shipped. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on second-hand items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kabonbike.com.